The full details
What you receive
Your gift is a personalised, interactive web experience with the content included in the selected story. It opens in a browser on a phone or computer. There is no parcel, shipping charge or physical delivery address.
A gift does not include a downloadable movie, PDF, source files or permanent offline copy unless that is expressly listed with the order. Keep your original photographs and writing.
How the handoff works
- Create and preview. Add your details and check the complete experience.
- Confirm the order. Where payment is required, wait for verified payment and a successful save before treating the gift as ready.
- Share the recipient link. Copy it into your chosen message or share app. The recipient opens the link to begin.
When a gift is ready
The proposed launch service is on-demand: make the saved gift available after successful save and confirmed payment, without a manual production queue. No guaranteed number of seconds or automatic email delivery is promised by this draft.
A bank debit alone does not confirm delivery. If a charge succeeds without a usable gift link, contact support rather than buying again.
You control when you send the recipient link. Scheduling or automatically messaging a recipient is not included unless the order specifically offers it.
How long the link lasts
The planned launch includes 3 calendar months of access from confirmed delivery, when your saved, paid gift is made available to you. The period starts then, even if you choose to share the link later. The exact expiry date will be shown before payment and on the order confirmation.
Access is for the agreed period rather than unlimited hosting. Any future extension price or renewal must be disclosed separately and must not be charged automatically without consent. If the service cannot provide the agreed paid access, contact support for a remedy.
Opening and sharing safely
Use an up-to-date browser and an internet connection. Audio may need a tap to start; an experience can also be muted. If a messaging app’s built-in browser struggles, try opening the link in your normal browser.
Send the recipient link, not a creator management key or a screenshot of an editor URL. Anyone who receives the gift link may be able to forward it. More detail is in the Privacy policy.
If the gift will not open
Try reloading, checking your connection and opening the same link in a current browser. If the issue continues, contact us with the gift link, device/browser and what you see. Keep private letter text and edit keys out of screenshots.
We will assess whether the issue is saving, access, delivery or playback. A paid gift that cannot be delivered or reasonably repaired is covered by the proposed Refunds & cancellations policy.
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