Terms of use.

What FX Moments provides

FX Moments lets you personalise an interactive digital gift with names, photographs and writing. The gift is a hosted browser experience. It is not a physical item, a downloadable video or a bespoke animation commission unless an order explicitly says otherwise.

Only experiences offered as available can be ordered. Coming Soon artwork describes future ideas and is not a promise of a launch date. Public demos use example content; your gift uses the details you supply.

Before you place an order

Review the experience description and your complete preview, including spelling, photos and the letter. The final checkout must show the total price, currency, taxes if applicable, included access period and delivery method before you authorise payment.

Creating a draft or opening a preview is not a payment. A purchase should be treated as confirmed only when the service verifies payment and confirms the order.

The proposed gift purchase is a one-time payment. Any future recurring service would require its own clearly stated terms and consent.

Your content and responsible use

You retain rights in your photographs and writing. You give the service permission to store, format and display the material as needed to provide your gift and investigate support issues. This does not transfer ownership of your memories.

You must have permission to use and share uploaded material. Do not use the service for unlawful content, harassment, impersonation, exploitation, infringing material or attempts to compromise the service. Content affecting another person may be reviewed on a credible complaint.

The FX Moments artwork, software and experience design remain the property of their respective owners. A gift purchase does not grant permission to resell the platform or copy its assets.

Access and safe sharing

Keep the creator’s management key private and share only the recipient link. A person with the recipient link may be able to open and forward the gift. Do not put confidential documents, passwords or financial information in it.

The planned included access is 3 calendar months from confirmed delivery. The final period and expiry date must appear with the order. Do not rely on indefinite hosting; retain your original files. More detail is in Digital delivery.

If something goes wrong

Contact support if a saved gift cannot be opened or does not match the confirmed order. We will assess the problem and propose a correction or an appropriate refund under the Refunds & cancellations policy.

A short interruption does not mean your gift has been lost. The service relies on internet connectivity and browser capabilities; specific failures should be investigated rather than dismissed as a generic device issue.

These terms do not exclude rights or remedies that applicable law gives you. No blanket “all sales final” statement overrides those rights.

Changes and suspension

We may improve the service and update terms for future orders. The terms and access period confirmed for a paid order should not be reduced retrospectively without a lawful basis and an appropriate remedy.

Access may need to be restricted for credible abuse, rights complaints or legal requirements. Where appropriate, we will explain the issue and offer a way to contact support. A suspension does not automatically remove applicable refund or complaint rights.

Seller and complaints

FX Moments is the product name. The legal seller’s identity and business details are still being completed for launch.

Legal seller

[Seller / business name to be added]

Business address

[Business address to be added]

Support email

[Working support email to be added]

Grievance contact

[Grievance officer name and contact to be added]

WhatsApp: +91 89216 74195. The proposed complaint process is to acknowledge a complaint within 48 hours and resolve it within one month, with updates if further investigation is needed.

This is a pre-launch draft reviewed on 23 October 2026. The legal seller, applicable governing-law wording, age eligibility and effective date remain to be finalised. Mandatory consumer protections continue to apply.